TRADITIONAL wallPAPER
How do I know what size of mural I will need?
The simplest way to determine the size of your mural or required rolls would be to ask your installer. Alternatively you can pass along your measurements to us to provide a custom quote or recommendation
Can I install it myself?
You certainly can, however I will advise that it is not as easy as you may think. A professional installer is always recommended for such an investment in a room. Credits will not be provided due to installation error. Be sure you are familiar with our Return Policy prior to ordering.
Can I install a mural on textured walls?
It depends on the grade of texture in your walls. Textured walls are best met with with a wallpaper that has a bolder pattern and a thicker paper. It is best to consult a professional installer and order a sample to test.
SELD-ADHESIVE wallPAPER
Do you offer self adhesive wallpaper?
At this time no. Self adhesive wallpaper has a shorter shelf life than traditional wallpaper and we want you to be happy with your purchase for many years to come. It typically will only last 2-3 years and then start lifting. If you are renting or are non committal then please reach out to us if this is your preference. We will gladly help you out and provide a custom order for you.
How do I install a self adhesive wall mural?
I highly recommend a professional for self adhesive. If you decide to tackle this one yourself, please ensure walls are not freshly painted within the last 30 days to ensure the best adhesion.
How do I remove existing self adhesive wallpaper?
Very slowly. Lift a corner at the top and pull downwards. Walls will need to be prepped properly prior to painting or adding a new wallpaper.
General FAQ
I want to purchase a gift card for a service package but I don’t know what they cost?
Please feel free to reach out to us through email at info@ambernicoledesign.com or through our Contact Us page. We will gladly help you find the perfect amount for a gift. Alternatively our gift cards can be used towards the cost of our design services, items in our shop, or items that have been included in your designs so any amount will always be appreciated.
How much does shipping cost?
Our shipping fees are calculated by total order weight. Place your items into the cart and proceed to checkout to view your order shipping fee.
Where do you ship to?
We currently ship within Canada and the continental United States.
When can I expect to receive my item?
Most of our items will ship within 2-4 weeks however we do source some of our wallpapers and decor items from other parts of the world and due to unforeseen circumstances at times it can take up to 6-8 weeks for delivery.
When will I be charged for my items?
All orders are charged in full at checkout.
Can I cancel my order?
Once you place your order you have 24hrs to cancel. Please refer to our Return Policy for additional details.
What currency does your store operate in?
Currently we only operate in CAD.
Can I use a coupon code on a previous order?
No. All coupon codes and discounts must be redeemed on the order when it was placed. One coupon code per order.
I received a box from a different company?
As a designer, we source our products from all over the world. Some of our products will arrive directly from our suppliers to avoid passing along additional shipping and packaging costs to our customer. If you have questions or want to confirm, please don’t hesitate to Contact Us.
